TYPE OF FRONTLINE SERVICE |
FEE |
FORM |
PROCESSING TIME
(Under normal circumstances per transactions)
|
PERSON IN CHARGE |
New service, connection and application
|
- P2,500.00 (Residential)
- P2,650.00 (Commercial)
- P2,800.00 (Industrial)
|
- Service Connection Application Form
- Contract
|
3 days |
- Clerk Processor C
- WSM MAN C
- Engineering Assistant
- General Manager
|
Payment of bills |
As billed |
- Water bills
- Official receipt
|
5 minutes |
|
Repair of leakages |
Depending on the damage |
|
1 day |
- Clerk Processor C
- WSM MAN C
- Engineering Assistant
- General Manager
|
Disconnection |
None |
- Notice of Disconnection Form
- Promissory Note Form
|
1 day |
- WSM MAN C
- Engineering Assistant
- General Manager
|
Reconnection |
P150.00 |
- Statement of Account
- Job Order Form
- Official Receipt
|
3 hours |
- Clerk Processor C
- WSM MAN C
- Engineering Assistant A
- General Manager
- Teller
|
Change of Meter |
None |
- Maintenance Order
- Official Receipt
|
1 hour |
- Clerk Processor C
- WSM MAN C
- Engineering Assistant A
- General Manager
|
Voluntary closure |
None |
|
1 hour |
- Clerk Processor C
- WSM MAN C
- General Manager
- Cashier
|
Transfer of connection |
P150.00 |
- Service Request Form
- Official Receipt
- Job Order
|
1 day |
- Clerk Processor C
- WSM MAN C
- General Manager
- Cashier
|
Complaints on high consumption |
None |
- Statement of Account
- Service Request Form
|
4 hours |
- Clerk Processor C
- WSM MAN C
- General Manager
|